Privacy Policy
The short version
- Quikdoc's tools run on your phone. Your files are not uploaded unless you turn on cloud backup or use a cloud feature.
- You can use Quikdoc as a guest without an account.
- We don't sell your personal information.
- You can download or delete your data at any time from Profile → Privacy in the app.
1. Who we are
Quikdoc is made by Gigabyte Developers ("we", "us"). We are responsible for the personal information described in this policy. You can reach us, including our data protection contact, at support@gigabytedevelopers.com.
This policy covers the Quikdoc mobile app and this website.
2. What we collect and why
When you use Quikdoc without an account
Your documents, scans, signatures and recordings stay on your phone. To run the app we receive basic technical information: a random ID made when you install the app, the app version, your phone model and Android version, and how many tasks you have used today (so we can apply the daily limits).
Your account
If you create an account we keep your name, email address and how you sign in (email and password, or Google). Passwords are handled by Google Firebase Authentication; we never see them. We use this to sign you in, keep your plan and settings, and contact you about your account.
Files you choose to upload
- Cloud backup (off until you turn it on): the files you back up are stored in Google Cloud Storage in the European Union. They are encrypted at rest, and only your signed-in account can read them.
- Quikdoc Cloud features (Pro): when you ask for a cloud transcription, the audio is uploaded and sent to OpenAI to be transcribed, then deleted from our storage. OpenAI processes it on our behalf and does not use it to train its models.
- Emailing an invoice backup: the backup is sent to the verified email address on your account, through our email provider Resend.
Purchases
Payments are handled by Google Play. We receive the plan you bought, the order and purchase IDs, the amount, the currency and the subscription status. We never receive your card or bank details.
Notifications
If you allow notifications, we store your phone's push token with its model, Android version and app version, so we can send you account and product messages. You can turn notifications off in Android settings.
Crash reports and app integrity
When the app crashes, Firebase Crashlytics sends us a report with the error, the phone model, Android version and app version. Firebase App Check, using Google Play Integrity, confirms that requests come from the genuine Quikdoc app, which protects your account from abuse.
Ads
Guests and Free users see ads from Google (Google Mobile Ads). Google may use your phone's advertising ID to show and measure ads. You can reset the advertising ID or opt out of personalised ads in Android settings. Pro and Day pass users don't see ads.
Invites
If you invite friends, we keep your invite code and who joined with it. To stop abuse we store a one-way hash of the device and network an invite was opened from, not the device or network details themselves.
Support
When you contact us, we keep your messages and the details you share so we can help you.
Usage
We count which tools are used and how often, so we can apply plan limits, keep the service working and decide what to improve.
3. Our legal reasons
Under the Nigeria Data Protection Act, the GDPR, POPIA and similar laws, we rely on:
- Contract: to provide the app, your account, backups and purchases.
- Legitimate interests: to keep Quikdoc secure, prevent fraud, fix crashes and improve the app.
- Consent: for notifications and personalised ads. You can withdraw it at any time.
- Legal obligation: to keep payment records for tax and financial regulators.
4. Who we share it with
We share personal information only with companies that help us run Quikdoc, under contracts that limit what they can do with it:
| Company | What for |
|---|---|
| Google (Firebase and Google Cloud) | Accounts, database, cloud backup, notifications, crash reports, app integrity |
| Google Play | Payments and subscriptions |
| Google (Mobile Ads) | Ads for guests and Free users |
| OpenAI | Cloud transcription, only when you use it |
| Resend | Sending account emails and invoice backups |
We may also disclose information if the law requires it, or to protect our users and service. If Quikdoc is sold or merged, your information would move to the new owner under this policy.
5. Where it is stored
Our database and file storage are in Google Cloud's europe-west1 region (Belgium). Some of the companies above may process information in other countries, including the United States. Where that happens, we use safeguards the law recognises, such as standard contractual clauses.
6. How long we keep it
| Information | How long |
|---|---|
| Cloud files you delete | 30 days in Trash, then deleted |
| Cloud data of inactive Free accounts | Deleted after 12 months without use, after we tell you |
| Backups above the Free limit when Pro ends | Kept read-only for 90 days |
| Support conversations | 24 months after they are resolved |
| Usage statistics | 14 months |
| Payment records, with your name and email | 7 years, as tax and payment rules require, even if you delete your account |
| Data exports you request | Deleted 7 days after they are ready |
When you delete your account, we remove your profile, backups, devices and sign-in within a short time, except the payment records above.
7. Your rights
You can ask to see, download, correct or delete your personal information, object to or restrict how we use it, and withdraw consent. In the app, go to Profile → Privacy, or email support@gigabytedevelopers.com. We confirm who you are before acting, and reply within 30 days.
You can also complain to a data protection authority, such as the Nigeria Data Protection Commission, the authority in your EU country, or South Africa's Information Regulator.
8. Security
Information is encrypted in transit and at rest. Access by our team is limited by role, needs two-step verification, and is recorded in an audit log. No system is perfectly secure, so please use a strong password and keep your phone locked.
9. Children
Quikdoc is not meant for children under 13, and we don't knowingly collect their information. If you think a child has given us information, contact us and we will delete it.
10. Changes
If we make important changes, we will tell you in the app and ask you to review them before you continue. The date at the top shows when this policy last changed.
11. Contact
Gigabyte Developers · support@gigabytedevelopers.com